XMM-Newton Science Analysis System: Users' Guide

1.6 Reporting problems

Problems in using the SAS shall be reported submitting an Observation Report (OR) at:

http://xmm.esac.esa.int/sas/7.1.0/feedback

If the Observation Report points to a software problem, the XMM-Newton SOC will raise a Software Problem Report (SPR), which will be fixed in forthcoming software versions. Workaround will be provided to the user whenever is possible. Any inquiry on the status of the Observation Reports, as well as any general question about the XMM-Newton data analysis, must be issued through the XMM-Newton HelpDesk:

http://xmm.esac.esa.int/sas