General Questions

Q1:

I've found a bug! How can I find out if you know about it already?

A1:

We will attempt to list all known bugs (and workarounds) on the ``Known Bugs'' page of the profit website, http://heasarc.gsfc.nasa.gov/docs/software/profit. If you do not see your particular issue there, or are not certain it is the same problem as one listed, please let us know via the Feedback form. We will attempt to recreate the bug and advise you of what can be done.

Q2:

I need a new feature! Whom should I tell?

A2:

Again, please let us know via the Feedback form. Please remember that profit is not (yet) anyone's main priority, so clear explanations of your new feature request, especially including examples of how it should work and even how it might be implemented will be most appreciated. At the same time, most of profit's new features are due to user requests, so please do not be shy!

Q3:

I want to read in a text file for a spectrum, rather than a FITS file. Is this possible?

A3:

Yes! Please see the explanation in §3.1.

Q4:

Who is responsible for profit?

A4:

Randall Smith and James Peachey are the responsible parties, with encouragement and assistance from a large cast of others.

Q5:

Why do we have to submit requests through a ``Feedback Form?'' Why not give a direct email address?

A5:

Two reasons: spam and archiving. The Feedback form method reduces spam significantly, and all emails sent there are archived for later reference.